All correspondence pertaining to your claim will be conveyed through email. Please be mindful that, in adherence to privacy and security protocols, communication can only be directed to the email linked with the relevant order. When inquiring about the status of your claim, kindly include the order number associated with your submitted claim for efficient follow-up.

We are committed to conducting thorough and efficient investigations to resolve claims promptly. The standard resolution timeframe for most claims is 7 to 10 working days. However, in instances requiring a more comprehensive examination, resolution may extend to a maximum of 30 days. Your patience and understanding during this process are greatly valued.

Initiating the claims process is accessible to anyone possessing the relevant order number. It is important to note, however, that in consideration of privacy and security measures, all communications regarding claims will be exclusively directed to the email associated with the initial order placement.

Yes, the initiation and submission of a claim requires the inclusion of a valid order number. For assistance in locating your order number, please contact customer support.

• It is imperative to note that the commencement or submission of a claim is a privilege afforded to individuals in possession of the pertinent order number. However, in strict adherence to our robust privacy and security protocols, all communications concerning a submitted claim will be exclusively routed to the email address provided during the initial order placement.